Enhance your customer support with our FAQ Integration add-on! Seamlessly integrate popular FAQ plugins like Ultimate FAQ and Arconix FAQ to your WordPress help-desk.
With this add-on, SupportCandy agents can efficiently utilize FAQs while addressing customer tickets. By incorporating FAQ links or contents into their responses, agents can streamline their support process similar to using macros or canned replies.
In addition, the integration includes a unique feature where FAQ suggestion tags are incorporated into macros. This feature analyzes the subject words of a ticket and suggests the top 3 FAQ entries that match, providing quick access to relevant information. This can be utilized when responding to tickets, sending email notifications, and even in creating ticket notifications for customers. By utilizing this feature in the create ticket email notification, customers can receive answers to their inquiries promptly, even before an agent responds.
Upgrade your customer support experience and make information readily available to both agents and customers with our FAQ Integration add-on!